DO Ideas 2

be explicit about the account on alerts

For users having multiple accounts (ie : I have a personal and an organisation one, both of them goes to the same email address) it would be appreciated that the messages we receive would be more explicit (in the text) about the account.

It could be in the subject (ie: "DigitalOcean - Failed to process Credit Card for account XXX"), in the body of the mail (ie "We attempted to charge the card you have on the account XXX" or "Please login with your account XXX to confirm...", etc).

  • Romain Dartigues
  • Sep 11 2018
  • Attach files
  • Zach Bouzan-Kaloustian commented
    September 11, 2018 16:21

    Hey Romain!

    Zach here, Director of Support at DigitalOcean. For team emails, we recently added the team name to the email in the subject and the body.

    A few questions:
    - Is that helpful?
    - Is there anything you would change about it?
    - For your personal account, should we also list your email address in the email?

    Thanks!
    Zach