The best way to get help is to open a support ticket directly in the control panel. Our support team is available to help 24/7.
If you simply want to reset the root passowrd for your Droplet, you can also do that right in the control panel by navigating to the "Access" tab for your Droplet. From there you can press the button to reset the password. See: http://i.imgur.com/cDuvGId.jpg
Again, if you're still having trouble, please reach out to our support team so they can help.