DO Ideas 2

Stop interrogating paying clients

After trying to request for a new volume this is the response I get from Digital Ocean.

On Tue, Mar 7, 2017 at 5:11 PM, DigitalOcean <> wrote:

> There has been a response to your ticket:
> Hello,
> Thanks your request! Preventing abuse is a top priority at DigitalOcean.
> Therefore to increase your volume limit, we would like to get some more
> information about you and your use for our volume.
> Providing some proof of the personal information and intended usage will
> go a long way in lifting the volume limit now and in the future.
> Please let us know the following:
> - Your Name
> - Location
> - Phone Number
> - The reason you are in need of additional volumes, such as what their
> purpose will be.
> - How many Droplets you need
> Also, please provide as many of the following as you can to help us verify
> your identity:
> 1. Your public Twitter handle
> 2. Your blog
> 3. Your company or personal website
> 4. Your public Facebook profile
> We apologize for any inconvenience on your end. However, we find that
> procuring some basic information about our customers to verify accounts is
> preferable to detailed billing and payment verification.
> NOTE: None of the information we receive will be stored or used for any
> other purpose than initial account verification and abuse prevention.
> Looking forward to hearing from you if you have any other questions or
> require any further assistance.
> Thank you!
> Jeff Elliott
> Trust & Safety Specialist
> DigitalOcean Support
> Check out our fantastic community articles!
> ---
> Please log-in to your DigitalOcean Control Panel to view your reply:

  • Christian
  • Sep 11 2018
  • Sep 11, 2018

    Admin Response

    Hi Christian, Thank you for the feedback. Striking a balance between usability and preventing abuse is important to us. We are taking your feedback under review to determine where we can make improvements in our product and processes. Thank you again.
  • Attach files