DO Ideas 2

Add a chat room for help like Slicehost.

Slicehost has a help chatroom where you can quickly chat with technicians for answers to questions. They are extremely knowledgeable and helpful and better than waiting for help tickets.

  • Anonymous
  • Sep 11 2018
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  • Moisey Uretsky commented
    September 11, 2018 19:53

    Provided the content email directly and we're corresponding unable to locate your account so appears to be a mix up at this point.

    Thanks!

  • Suresh commented
    September 11, 2018 19:53

    Using digitalocean hosting servers is a BIGGEST CHALLENGE for many users. No body is available to know information about their services and other things. I am trying to contact them from past 6 months, but still no body contacted me, writing many emails, wonder, i thought that these people does not have any support center services and staff. otherwise any company is very recheable to their customers. I bought one hosting account in last year, still I did not know how to tackle it for my website www.SubhaVaastu.com

  • Moisey Uretsky commented
    September 11, 2018 19:53

    We've launched a chatroom on freenode where you can chat with other customers and with us directly.

    You can also access it directly from the web without the need for an IRC client at:
    http://webchat.freenode.net/?channels=digitalocean&uio=d4

    Thanks

  • Moisey Uretsky commented
    September 11, 2018 19:53

    We will be adding a chatroom in the future where users will be able to chat with each other as well as our engineers for help.

    Thanks!