DO Ideas 2

Free Trial to last more the 3 hours! before you ask for $$$'s

I signed up for a free trial got called away from my PC come back 3 hours later can't even get to test anything to see if it's worth moving hosting only thing I get is account been susspended update billing details!

For this reason I'm outta here!

I'd give at least 24 hours for a free trials at least it gives testing to see if your service is any good or not!

  • Mal B
  • Sep 11 2018
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  • Moisey Uretsky commented
    September 11, 2018 19:48

    We've unfortunately moved away from offering a free trial as it was causing a large number of abuse and fraudulent users to signup and create support issues.

    We've updated our copy on the frontend, the ads, and our CP to reflect this.

    Thanks!

  • Mark Uszov commented
    September 11, 2018 19:48

    I think there can be a longer trial with limited server resource.
    On the other hand the trial could be counted from creating the first droplet and minused from bill.

  • Anonymous commented
    September 11, 2018 19:48

    While I understand the concerned people talking about hackers and the like, the free trial hooked me!

    However, I think that it is quite rude to say to a provider that your hours of a free box for me to test whenever I ask for just an email address is not good enough. If you absolutely need more time, sign up again at a later date.

  • Scott Robertson commented
    September 11, 2018 19:48

    I personally think that 3 hours is perfect. Gives you enough time to test/trial the server. Your not meant to have time to put a live site on it.

  • Moisey Uretsky commented
    September 11, 2018 19:48

    Hopefully we'll move back to a longer trial, but really there's no way to get around fraud so the trials do have a significant amount of inspection on our end which also makes the trial seem of lower performance.

    So it's really a hard choice to make, we'd love to make the trials longer, but not deal with the large amounts of abuse, but I'm sure we'll figure out the balance between the two. =]

  • Eric commented
    September 11, 2018 19:48

    I would totally agree with Jaymes. 24 hours is 16.8 cents! If you are serious about wanting a VPS then this is nothing. Asking for a credit card keeps fraud down, lowers support tickets from people who don't know what they are doing and really don't need a VPS, and makes it so DigitalOcean can focus on creating a killer infrastructure for the rest of us.

  • Jaymes commented
    September 11, 2018 19:48

    It's cheap enough where if you screw up with your trial time you can always pay for a month. If $5 is too much to ask for you should not be trying to setup a VPS anywhere.

  • Anonymous commented
    September 11, 2018 19:48

    3 hours is okay as long as you can create them, because if there are like 1000 people creating only trials, they will get bored at some point and buy it. Thats a good system ;)

  • Moisey Uretsky commented
    September 11, 2018 19:48

    It sounds like an issue with your email maybe you can check your SPAM folder to see if the emails arrived there by accident or double check that you don't have a typo in your email address when you signed up.

  • Anonymous commented
    September 11, 2018 19:48

    I'am waiting more than 1 hour from 3 hours expired time , but passwd root access not appear in my mail. i tired reset root passwd. so what we could test .....? my time is running out.

  • Moisey Uretsky commented
    September 11, 2018 19:48

    The main limitation on the free trial is because of abusive users. Since we only require an email address to get started a lot of people take advantage of the system which is why we have had to continuously reduce the amount of time the trial lasts.

    If you authorize your account by providing a credit card or sending a PayPal payment we issue an additional credit which allows you to continue using the platform free of charge running a 256MB virtual server for almost an entire week free.

    Thanks

  • Albert Diones commented
    September 11, 2018 19:48

    This trial thing is brilliant, but it lasted less than 2 hours

  • Anonymous commented
    September 11, 2018 19:48

    Yeah, I was very confused. I got a free trial with $1.25 in credits, logged in the next morning to take it for a spin and it was already gone. Instead of giving a $1.25 in credits that expire before
    you get a chance to use it, how about just 0.10 credits that never expire that would still be
    plenty to spin up/down several servers. The current system is stupid.

  • Lewis Goddard commented
    September 11, 2018 19:48

    I think the free trial is more than adequate.

    I always read everything before committing to opening and account for a free trial, as should everyone.

    As of now, for $5, you can "trial" a small VPS for a whole month.

    If someone isn't interested in that, then i'd doubt their interest in buying something more substantial.

  • Moisey Uretsky commented
    September 11, 2018 19:48

    Trust us we've debated the free trial issue practically from day one and we're doing the best we can to mitigate some of the abuse and fraudulent users.

    But we also want people to get a chance to play with the control panel and experience digitalocean without needing to provide a credit card so they can see first hand if they are happy with the experience.

    I think we can do a better job communicating exactly what the free trial is best for, testing the basics of the platform and then providing a credit card if users are interested in keeping the initial virtual server they setup.

    And we'll be working to improve that.

  • KKTO commented
    September 11, 2018 19:48

    I agree with Moisey, I deal with hackers on a regular basis and constantly blocking/updating my firewall. I am to the point sick of these people trying to hack servers for no reason at all and having people to sign up just with an email even for 3 hours, I would not recommend. I've been using digital ocean for a while now and I know that they take care of their users. You can be rest assured that they will not scam your credit card or personal information. For the safety of the whole internet community, I would even recommend not giving a second of free trial without proper identification provided or a valid credit card.

  • Moisey Uretsky commented
    September 11, 2018 19:48

    We've added an auto-credit for new users after they provide a credit card which gives an additional $1.25 of free credit which is the equivalent of a week free trial on the 256MB virtual server.

    Unfortunately we have to keep the trial to a low number of hours because with just an email and a password to get registered and get a virtual server we got a high incidence of fraud and abusive users.

    We'd love to be able to offer a free trial with fewer restrictions but unfortunately that's not possible.

    Thanks

  • Elijah commented
    September 11, 2018 19:48

    I agree with the suggestion that you clearly explain on the signup page how long the free trial lasts. That way people won't feel cheated.
    Regards,
    Elijah

  • Moisey Uretsky commented
    September 11, 2018 19:48

    Hi, we've had to adjust the time of the free trial due to increased demand but we do send notices from the backend before your trial droplet expires.

    Once that is squared away shortly there will be more messaging on the front-end.

    Thanks

  • Max Aller commented
    September 11, 2018 19:48

    I think at the very least you should tell people how long the free trial lasts on the pages that mention it, even as a footnote. I assumed it was indefinitely (like...a free tier, assuming you guys have decent VC to back it up), but clearly this isn't the case. Please be more transparent about this!

  • A A commented
    September 11, 2018 19:48

    I couldn't log into my account using their HTML console. I think it's broken. I didn't expect to be able to login to root via ssh using that IP address, I'm actually really impressed with that.

    But yeah, maybe the trail should start after the first droplet has actually been logged into??? Cause it's kind of a bummer when you find out your chance to try the service has expired before you've been responded to by support (who, in their defense, did get back to me an hour before I got blocked out). I'm good to spend the $5 bucks in my case though, the glimpse of the working system I had was enough to get me hooked =D

  • Moisey Uretsky commented
    September 11, 2018 19:48

    Hi,

    We've had a great turn-out of new users testing out our service which is why we've decreased the amount of time for a free trial.

    But if anyone ever wants more time they can always open a support ticket and after they authorize their account with a credit card we can add credit to the account so they can continue to test the system without incurring any actual charges to their card.

    Thanks