When creating support tickets, you get emails confirming the ticket creation, reply creation and service's responses. None of these emails include links or information about that event.
At minimum I'd assume there'd be a link to view the ticket instead of prompting the user to go log into the dashboard; and even that doesn't have a link.
I'm assuming there's a reason for this, possibly related to spam filter avoidance, but there's certain usability things that have to be present in this case.
Also, an email notification that I posted a reply is redundant... I was there you know... ;)