DO Ideas 2

Guarantee paid users that no free trialists will share their hypervisor

During my trial, I started losing connectivity to my droplet - 75% packet loss and no interactivity. Support later informed me that there had "an abusive user on the hypervisor that you were on which we have terminated".

I didn't know that inter-user problems this severe were possible under virtualization, but given that they seem to be, I'd pay for the ability to guarantee that my droplets were not going to be shared with free users.

  • Anonymous
  • Sep 11 2018
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  • Moisey Uretsky commented
    September 11, 2018 19:26

    We are no longer offering free trials at this point so no hypervisors are running trial VMs.


  • Morthawt commented
    September 11, 2018 19:26

    That's fantastic guys. I was really beginning to get extremely aggravated with the intermittent lag spikes / network down time due to trial abusers.

    Nice to see something is happening about it. Good work! :D

  • Moisey Uretsky commented
    September 11, 2018 19:26

    We have monitoring in place for such issues and can move virtual servers around if one of them becomes to noisy.


  • James W. commented
    September 11, 2018 19:26

    Could a paying customer with several VPS cause the same issues, though? What if, unintentionally, such as sucking up all the bandwidth for a large set of servers?

  • Moisey Uretsky commented
    September 11, 2018 19:26

    We are going to be redoing the trial system entirely and segregating it further so it will have no performance impacting issues on customers.

    We will also be switching the trials to most likely be auto-expire so that the trial servers are always deleted as they are mainly meant for new users to test out creates and look around, not jump right into creating a production environment.