DO Ideas 2

Need Ticket Numbers

There are no ticket numbers displayed on the Support webpage and in the Notification Emails. It is difficult for the users to find the appropriate reply, when there are many tickets opened at the same time.

  • Jos Collin
  • Sep 11 2018
  • Shipped
  • Sep 11, 2018

    Admin Response

    Hi Jos! Thanks for the feedback. We should have actually closed this one some time ago. For quite awhile now ticket numbers have been provided in the notification emails along with a direct link to the ticket.
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  • Kotya Karapetyan commented
    September 11, 2018 18:54

    Ticket number can be seen in the URL line. But I support the idea that it should be shown in the list of tickets and next to the ticket title.

  • Jos Collin commented
    September 11, 2018 18:54

    Also need a URL to the ticket in the notification email, so that the users can click and go to the ticket and then read the reply.