DO Ideas 2

Pay for Managed Support / Phone Support

I could really use a for fee problem resolution service. I have been working on a problem all weekend, which I eventually solved, that I would have been very happy to have paid for someone to solve for me.

  • Tim Auld
  • Sep 11 2018
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  • Faraz commented
    September 11, 2018 18:42

    Need managed support and interface.

  • Anonymous commented
    September 11, 2018 18:42

    I want this.

  • mehmet commented
    September 11, 2018 18:42

    how many votes does digital ocean team wants?

  • David Holm commented
    September 11, 2018 18:42

    While I'm all in for a managed DigitalOcean; seeing this as an extremely streamlined service and the success it has had with it -- I am not that optimistic on ever seeing this implemented.

    Naturally a bunch of great services have already surfaced worth considering:

    http://www.webhostwhat.com/managed-digitalocean-server-cloud-hosting-solutions-support/

    But I'll keep my fingers crossed just in case! :)

  • Richard Rocco commented
    September 11, 2018 18:42

    Fully Managed VPS...
    Yes, please, thank you!

  • Anonymous commented
    September 11, 2018 18:42

    I would totally pay more money for some sort of chat / more managed support - please!

  • Slava K. commented
    September 11, 2018 18:42

    Phone/paid support? Waiting for a long time for support sucks, especially when your website/system is down in the middle of the day.

  • Danish Backer commented
    September 11, 2018 18:42

    Dear DO, we are eagerly waiting for managed solution from you guys :)

  • Alan commented
    September 11, 2018 18:42

    I am literally gagging for a managed solution from DO. When?

  • Anonymous commented
    September 11, 2018 18:42

    We are considering using Digital Ocean for a training application and will want to be able to reach someone expediently who can speak authoritatively for the company.

  • Anonymous commented
    September 11, 2018 18:42

    Ideed. I am having an issue now where one of my proplets are blocked due to an intruder. Now I can't access it. I can't destroy it. I am paying for a running, locked, droplet that is not connected to the internet so my company's website is down. I would love to be able to talk to someone who could help me resolve this. I can't have business critical functionalities be dependent on an ad-hoc ticket system.

  • Sebastiaan van Stijn commented
    September 11, 2018 18:42

    Ran out of votes, but +1

    Phone (or Skype) would be convenient and having any kind of indication *that* someone is present to help if needed would be very welcome.

    When serving (mission) critical websites, reliability, and thus 24/7 support, is important.

  • Kenmore Chalfant commented
    September 11, 2018 18:42

    It would be a good idea; but it seems like they always have people checking support tickets. It would be nice if they just had some sort of indicator that there is always support staff available; like a guarantee.

    And they already have a 'emergency' checkbox when you fill out a ticket.

  • Pablo commented
    September 11, 2018 18:42

    In the time that I've been with DigitalOcean (albeit, only a few months) I have not come across anyone on the Questions forum complain that tech. support took too long to respond via D.O.'s trouble-ticket system.

  • Moisey Uretsky commented
    September 11, 2018 18:42

    Hi Tim,

    Thanks for recommending this it is something we've discussed and if it gets more up-votes we can look into doing a beta pilot program of something of the sort.

  • Tim Auld commented
    September 11, 2018 18:42

    This is an excellent idea. The droplets work great.