The worst support ever, those tickets just ain't working, my site is down for 8 hours now and i can't make a backup to move on other service...
Livechat or phone support would solve this problem
Hi i have problem my account
I need to upload yesterday back up file on my website.
This is very urgent for us.
We have not had a response to our ticket for 9 days
Ticket #1933512: Fwd: URGENT - We can not log in to our account:
I cant install Zimbra
I second this. My site is down at a very critical moment. This is a deal breaker for me.
check full details here please :
this digital ocean is really cheaters
your sites not safe with them
they just stole my money and took all my sites off
and now they dont want to give me any backup
We have a live chat that is on freenode #digitalocean.
There are also usually 300+ other customers hanging out there so even if an Op isn't available someone usually is to help answer a question.
DigitalOcean does have livechat: http://webchat.freenode.net/?channels=digitalocean&uio=d4
I second this, fortunately I haven't signed up yet for this exact reason.
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