DO Ideas 2

Create a livechat support or phone support

The worst support ever, those tickets just ain't working, my site is down for 8 hours now and i can't make a backup to move on other service...

Livechat or phone support would solve this problem

  • Den
  • Sep 11 2018
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  • Anonymous commented
    September 11, 2018 18:21

    Hi i have problem my account

  • Anonymous commented
    September 11, 2018 18:21

    Hello All,

    I need to upload yesterday back up file on my website.

    This is very urgent for us.

  • Anonymous commented
    September 11, 2018 18:21

    We have not had a response to our ticket for 9 days
    Ticket #1933512: Fwd: URGENT - We can not log in to our account:

  • Dolly commented
    September 11, 2018 18:21

    I cant install Zimbra

  • Anonymous commented
    September 11, 2018 18:21

    I second this. My site is down at a very critical moment. This is a deal breaker for me.

  • Anonymous commented
    September 11, 2018 18:21
  • Anonymous commented
    September 11, 2018 18:21

    this digital ocean is really cheaters
    your sites not safe with them
    they just stole my money and took all my sites off
    and now they dont want to give me any backup

  • Moisey Uretsky commented
    September 11, 2018 18:21

    We have a live chat that is on freenode #digitalocean.

    There are also usually 300+ other customers hanging out there so even if an Op isn't available someone usually is to help answer a question.

    Thanks!

  • Pablo commented
    September 11, 2018 18:21
  • Walter Bowers commented
    September 11, 2018 18:21

    I second this, fortunately I haven't signed up yet for this exact reason.