DO Ideas 2

Have a premium cost contact phone number as a last resort for customers

Currently We have not had a response to our ticket for 9 days
Ticket #1933512: Fwd: URGENT - We can not log in to our account:

I would pay a premium cost (as long as we are not put on hold for too long).

At the moment we are trying to have our account email changed and have supplied all the ID in the way Digital Ocean have asked us to. No one has come back to us in response. We can see no way to contact you and are unable to fund our service with you without being able to login to our account. We are not getting any response through your ticket system.

  • Anonymous
  • Sep 11 2018
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  • Jarland Donnell commented
    September 11, 2018 15:40

    Hello friend!

    Thank you very much for bringing this to our attention. We will be following up with this ticket shortly. We will be reviewing what occurred here so that we can better understand what led to such a delay for you, and how we can prevent that.

    Kind Regards,