DO Ideas 2

Improve your billing verification

I have just created my account and added my VISA card but you locked my account without any reasons.

  • Anonymous
  • Sep 11 2018
  • Attach files
  • Anonymous commented
    September 11, 2018 17:40

    why my account is locked?

  • Anonymous commented
    September 11, 2018 17:40

    Guys. Your verification process is so freaking long. You asked me for CC, github and twitter and said my account still locked after all that info I gave tou. You didn't describe why the heck you need all these data (except CC obviously). Creating new account should be pice of cake, I have plenty other things to worry about. Sad, but I will search for different service.

  • Daniel commented
    September 11, 2018 17:40

    What the heck is going on?
    I created an account and after adding my card info it asked me to link to my GitHub, Twitter, give them my billing address (twice)!

    What's the reason behind this?

  • Anonymous commented
    September 11, 2018 17:40

    This happened to me too. You're doing a bad business guy. Gonna to delete my account.

  • Adél Nagy commented
    September 11, 2018 17:40

    Guys you are really testing my nerves. I'm wondering to move to Amazon now. No locking, no such puzzling process where user is kept in the bay for his/her own account...

  • Adél Nagy commented
    September 11, 2018 17:40

    My account has been locked. Verification form has been sent, but no response or whatsoever what to do next or how/what to perform in such case. No help or any other information page is available or propagated.

  • Anonymous commented
    September 11, 2018 17:40

    on the user flow side, I completed the damn verification, and I couldn't do anything else. It is unlocked but I can see anything. Just logout option.

  • ryan commented
    September 11, 2018 17:40

    If your account or droplet is locked due to abuse issues you always have the option to destroy the droplet in question by requesting this from support. All droplets incur charges unless they are destroyed so if your droplet or account becomes locked you have two options. 1.) Work to resolve the issue in order to have the lock removed. 2.) Request that the lock be removed in order to destroy the droplet to cease charges.

  • Anonymous commented
    September 11, 2018 17:40

    i went to amazon cloud server, never got locked again

  • Anonymous commented
    September 11, 2018 17:40

    getting locked for no reason whatsoever only happens once in a while

  • Anonymous commented
    September 11, 2018 17:40

    amen

  • Anonymous commented
    September 11, 2018 17:40

    stop the locks

  • Anonymous commented
    September 11, 2018 17:40

    When you pay for an account you should be able to use it

  • Anonymous commented
    September 11, 2018 17:40

    good idea

  • Pavel commented
    September 11, 2018 17:40

    "Thanks for submitting the verification form! Our Support Team will be in touch as soon as your information has been reviewed."

    How we can solve this problem? How logn this will be processed?

  • Anonymous commented
    September 11, 2018 17:40

    same here.. i would say shame on them and on their verification... why shall an account get locked immediately after you verify your email.. they do not respect users... leave them ... and join other services!

    They can lock you later and ask for documents in a good way.. but to lock you immediately before even you click a mouse on their shit platform, this is RUDE!

  • Hǎiliàng Wáng commented
    September 11, 2018 17:40

    BTW, I am still waiting for my account to be APPROVED, thank you so very much if you can take care of it !!!

  • Mir S. commented
    September 11, 2018 17:40

    File a support request and talk to support. If your card checks out with your name and all, they will reinstate your account. Happened to me also.

  • Anonymous commented
    September 11, 2018 17:40

    Me too. Your verification is too such as hell. Two my friends have block account and diffcult to create account. So now he move to cloudzin, vultr. They don't love DO anymore.

  • The Digital Orchard commented
    September 11, 2018 17:40

    @Mir S

    Your ramblings are difficult to follow.

    Debit cards and credit cards are two different things. Some credit cards can function as debit cards, but rarely do debit cards function as credit cards. It is my understanding that Digital Ocean only accepts credit cards. So has your bank card accepted as a "credit card" at retailers elsewhere, but is being rejected here at Digital Ocean?

    It's not Digital Ocean's fault that you choose not to use your PayPal account often. They conveniently provide two separate payment methods, and it's unfortunately that neither have been convenient for you.

    Regarding your text formatting complaints, this is UserVoice's site, not a Digital Ocean's. Digital Ocean simply has an account with UserVoice for the purpose of these forums. You'll need to take your complaint up with UserVoice, which you can do at this page:

    http://feedback.uservoice.com

    This forum is about making suggestions and feature requests to Digital Ocean. If you need customer support, you would be better off opening a support ticket with Digital Ocean directly here:

    https://cloud.digitalocean.com/support

    (The Support link is conveniently on the left when you're logged in)

  • Anonymous commented
    September 11, 2018 17:40

    probably best to open a support ticket.

  • ilan commented
    September 11, 2018 17:40

    I will repeat here this is a perfectly valid credit card, not a debit or prepaid, have had it for 8 years... and I just used through paypal.

  • ilan commented
    September 11, 2018 17:40

    the error is actually:
    '''
    Unfortunately we do not accept debit or prepaid cards. Please try adding another credit card to continue.
    '''

  • Kevin Chen commented
    September 11, 2018 17:40

    I'm pretty sure this is in place so they are protected from chargebacks.

  • Joan Wintertree commented
    September 11, 2018 17:40

    "Your idea is being processed and will appear shortly". Is that like your definition of shortly or mine.

    JW