DO Ideas 2

Please be explicit that turned off droplets cost money (not just in the FAQ)

I appreciate that a turned off droplet still costs resources. However, I did not expect that it did not really matter if I turned off my droplet or not! The 'hourly pricing' table sorta suggests pricing by instance-hour. With other providers, it does save money if you turn off a droplet. It is unexpected that a turned off server costs 100% of one that is active.
Please add notes when powering down/activating a service that this will not impact billing.

  • Anonymous
  • Sep 11 2018
  • Shipped
  • Sep 11, 2018

    Admin Response

    We now have an email that goes out to customers when we see that a droplet has been powered off for an extended period of time to inform them of that. Thanks, Moisey
  • Attach files
  • Anonymous commented
    September 11, 2018 17:38

    I did NOT get that email. My test droplet cost me the remainder of my credits and then I get an email saying I OWE you now! What is wrong with you?

    This is evil UX. The only place I can find that says this is buried at the bottom of the Billing page of the FAQ section of my control panel. At the BOTTOM. You guys are ripping people off.

  • F8D commented
    September 11, 2018 17:38

    I just posted a suggestion similar to this. I had a $10 credit that was eaten up because I left the 2 droplets in the off state for 2 months plus I was charged $3.

  • S commented
    September 11, 2018 17:38

    I never got that email and just learnt it when my credit balance was depleted. You should put a note really. I lost ~$30 because of poor UX.