DO Ideas 2

Display package information before requiring credit card info

As a new user, I was very turned off by the lack of information provided after registration. I'm asked to fill in my credit card information, without any explanation as to what packages there are, if I'm going to be charged after I enter the details, is it a free trial, is this just to keep on file?


I think before asking for credit card information, there should be a page describing the different packages you can purchase, then once you select one to purchase, it asks you for your payment details.

  • John
  • Sep 11 2018
  • Will not implement
  • Sep 11, 2018

    Admin Response

    Hi! You pay per hour that your server exists, so you're only charged for what you use. It you just want to test a few things you can spin up a server, mess around, and then destroy it. You'll only be changed pennies. That's why we keep payment info on file. You don't actually subscribe to a particular package. It's on demand. You can check out all the info here: Can I ask how you landed on the DigitalOcean site? If you come in from our homepage, you'll get a lot more information about our services and prices. We want all our users to have the best experience possible. Understanding the way you used the site can help us figure out why the user experience was so poor for you. Thanks for the feedback!
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