DO Ideas 2

Improve the billing area

The billing always seems to be confusing to me. It displays credits I have, what I owe, how much I've spent, etc. but I don't know if I owe money, if I'm going to owe money soon, how much I will owe, when I'll owe it, if I'm late on a payment, etc.

It would be nice to have a number of what I currently owe and what I have on balance, then maybe a third displaying how much I'll need to pay after the credits are used. I don't want it to show me how much I've used that month at the top because it appears like I owe that and it confuses me a lot.

  • Anonymous
  • Sep 11 2018
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  • tristan commented
    September 11, 2018 17:21

    This confuses me still too. you posted this 2 years ago, and the interface has changed but not this part.
    It feels like DO are gaming the payment process to make people pay, but for me it makes me worried they will close my account or what is the bill my company should pay so end up ignoring it and waiting for 3rd+ warning email to mean its true.

    Please put billing at the top nav and make it clear what was the amount to pay vs the current running total