DO Ideas 2

Stop mistreating potential new customers.

What is this business of locking the account before I had any chance to order anything and after I trusted you with my credit card details ? This is rude and very bad business. I am extremely dismayed by such a strange way of welcoming new customers.

  • Anonymous
  • Sep 11 2018
  • Will not implement
  • Sep 11, 2018

    Admin Response

    Hi, I understand that this can be frustrating. Though unfortunately, we have had to implement a number of automated checks to prevent us and our users from abusive and fraudulent sign up. We are always working on improving this process, but there are sometimes false positives. Please provide all the information requested in the support ticket opened on your account, and the team will get you up and running: https://cloud.digitalocean.com/support Sorry for the inconvenience.
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