DO Ideas 2

Paid support

There's a lot of us that do just fine maintaining our own servers but there comes a time where we need immediate assistance and are more than willing to pay a premium for it.

Many providers already offer this on either a monthly agreement or in a pre-paid credit basis.

Finding help at 3AM when a server refuses to boot in anything but recovery mode is relatively impossible.

  • Jeff Ferguson
  • Sep 11 2018
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  • Goncalo Oliveira commented
    September 11, 2018 15:46

    Honestly, something like this would make perfect sense. And I don't see why it wouldn't be in the realm of DigitalOcean, as I don't see them as "just a VPS provider". It would be helpful to have 24/7 or 12/5 support for when things don't go wrong. And obviously, that would have to be paid as a premium.

  • Ben Yanke commented
    September 11, 2018 15:46

    This doesn't seem to be in the realm of a VPS provider - you should find an IT contractor yourself for this one.

    I know does this sort of work, and I do too: