DO Ideas 2

Account verification page not clear if twitter/github are mandatory.

On the account verification page, I had to access it 4 times to figure out that github and twitter connects are mandatory.
It would be nice to notify users about the necessity of connecting to github and twitter.

  • Anonymous
  • Sep 11 2018
  • Will not implement
  • Sep 11, 2018

    Admin Response

    Hi, You are not required to link a GitHub or Twitter account. We've just provided that option to help speed up the verification process by helping us to get to know you a little better. Only a small number of users ever run into this, but we are continually working to improve the verification process. Unfortunately there are sometimes false positives. In the mean time, it does seem like we can improve the copy on that page in order to make it more clear. Thanks for the feedback!
  • Attach files
  • Jesper Grann Laursen commented
    September 11, 2018 16:59

    I found out, it is if the billing details (and creditcard) is used for another account also.

    I switched to instead.

  • Jesper Grann Laursen commented
    September 11, 2018 16:59

    I still have same problem, I have also created an account for one of my clients.

  • Yuriy Okhonin commented
    September 11, 2018 16:59

    Same problem. I often recommend Digital Ocean for my clients (i'm web programmer) and now they are not able to register on DO themselves :( i'm trying to help em right now, but i also fail (((

    Registration process (especially account activation) it too complicated now ((((

  • Ted Wood commented
    September 11, 2018 16:59

    Where is this? I've never seen this before, and I think you may be mistaken.