I'm still irritated every time I see the word "surface" used as a synonym for "find", so when I see a made up word like "droplet", I think to myself, trying to figure out their docs is going to be a nightmare. Better go with a hosting company that talks straight.
Then, when I see ads that tout $5/mo hosting, but find out there's also a usage charge that wasn't shown on the ads, I figure the company can't be trusted.
I have servers with 3 hosting companies now, and am in the market for another server. But I won't use DigitalOcean because I just don't feel I can trust you.